Refund Policy

This Refund Policy explains when you're entitled to a refund for Stash It Medellín storage and courier bookings. It should be read together with our Terms & Conditions and our Pickup & Delivery Policy.

1. Cancellations Before Pickup
If you cancel a confirmed booking at least 12 hours before the scheduled pickup time, you are entitled to a full refund of any amount already paid, or, if you prefer, a free rescheduling to a new date.
If you cancel with less notice than this, a cancellation fee of 50% will be deducted from your refund to cover courier scheduling costs.
No-shows — where the courier arrives for a confirmed pickup and cannot reach you or complete the pickup — are treated as a late cancellation and are non-refundable.

 

2. Refunds for Completed Storage Periods
Storage fees are charged for the period booked. If you retrieve your items earlier than the end date you booked, the unused portion of storage is non-refundable, unless otherwise agreed with us in writing at the time of booking.
Once a storage period has been fully completed and items have been picked up or delivered back to you, storage fees already paid for that period are non-refundable.

 

3. Late Fees & Disputed Charges
Late fees applied after the agreed storage period and grace window (see our Terms & Conditions, Section 6) are non-refundable except where we determine, at our discretion, that the delay was due to our own error — for example, a missed or rescheduled delivery caused by Stash It rather than the Client.
If you believe a charge on your account is incorrect, contact us within 7 days of the charge with your booking reference so we can review it.

4. Refunds for Loss or Damage
If a claim for loss, theft, or damage to a stored item is approved under our Terms & Conditions (Section 10), any resulting compensation will be issued according to the liability terms set out there, separately from the refund process for booking fees described in this policy.

5. How Refunds Are Issued
Approved refunds are returned to the original payment method used at booking — card, bank transfer, cryptocurrency, or BNPL provider — wherever the payment method allows this. Refund processing times vary by provider:
Card payments: typically 15 business days to appear on your statement
Bank transfer: typically 15  business days
Cryptocurrency: refunded in the same cryptocurrency within 7 business days
BNPL (installment) bookings: refunded through our BNPL provider according to their standard timelines, which may differ from the above. 

6. Non-Refundable Fees
The following are non-refundable once incurred:
Rush or same-day service fees, once the pickup or delivery has been completed
Extended service-area fees, once the pickup or delivery has been completed
Redelivery fees resulting from a missed appointment on the Client's side
Late fees accrued due to items remaining unclaimed beyond the agreed storage period and grace window

7. How to Request a Refund
To request a refund, contact us with your booking reference, the reason for the request, and any supporting details. We aim to respond to all refund requests within [Insert Number] business days.
Stash It Medellín
Website: www.stashitmed.co
Email: stashitmedellin@gmail.com
WhatsApp: +1 404-247-5842

8. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services or payment providers. The updated version will be posted here with a revised "Last updated" date. The policy in effect at the time of your booking will apply to that booking.