Shipping Policy

Stash It Medellín does not ship physical products — this policy explains how our courier pickup and delivery service works for items placed into or retrieved from storage. It should be read together with our Terms & Conditions.

1. Service Area
We currently offer pickup and delivery within Medellín and the surrounding metropolitan area ("Service Area"). If your pickup or drop-off address falls outside this area, contact us before booking to confirm availability — an extended-area fee may apply.

2. Scheduling a Pickup or Delivery
Pickups and deliveries are scheduled through our website, WhatsApp, or other booking channels we make available. When booking, you'll choose a preferred date and a time window (for example, a 2–3 hour window) rather than an exact time, since exact arrival can be affected by traffic and route order.
We recommend booking at least 12 hours in advance. Same-day requests are accommodated when possible, but availability is not guaranteed and may carry a rush fee of 50%. 

3. Pickup Process
Our courier will arrive within the confirmed time window and contact you (call or WhatsApp) on the way
Each item is photographed and tagged with a unique ID at the moment of pickup
You'll receive a digital confirmation with your booking reference and item photos
Please have items ready, closed, and — where applicable — locked before the courier arrives

4. Delivery / Return Process
Delivery of stored items back to you is scheduled the same way as pickup, using a preferred date and time window
You (or an authorized person you've named in advance) must be available to receive the item and confirm receipt
Proof of identity or your booking confirmation may be requested at delivery
If no one is available at the scheduled time, we'll attempt to reschedule; repeated missed deliveries may incur a redelivery fee of $5.

5. Delivery Windows & Delays
We make every reasonable effort to arrive within the confirmed window. Delays can occur due to traffic, weather, security conditions, or high booking volume. We will proactively notify you by WhatsApp or phone if a delay is expected. Stash It is not liable for delays caused by circumstances beyond our reasonable control (see Force Majeure in our Terms & Conditions).

6. Fees
Pickup and delivery fees are included in your storage plan unless otherwise noted at booking. Additional fees may apply for:
Locations outside the standard Service Area
Same-day or rush requests
Oversized or unusually heavy items requiring extra handling
Missed deliveries requiring a reschedule
Any applicable fee will be communicated and confirmed with you before it is charged.

7. Rescheduling & Cancellations
You can reschedule a pickup or delivery by contacting us at least 12 hours before the scheduled window at no charge. Changes requested with less notice may be subject to a rescheduling fee of $5. See our Terms & Conditions for our full cancellation and refund policy.

8. Item Condition & Verification
Photos taken at pickup and before delivery serve as the record of an item's condition and are used to resolve any questions about damage. We recommend reviewing the pickup photos we send you and letting us know right away if anything looks incorrect.

9. Contact
Questions about scheduling a pickup or delivery can be directed to:
Stash It Medellín
Website: www.stashitmed.co
Email: stashitmedellin@gmail.com
WhatsApp: +1 404-247-5842