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GUÁRDALO MEDELLÍN

Términos y condiciones

 

1. Description of Services

Stash It Medellín provides short- term of luggage and personal items for travelers, digital nomads, expats, and local residents in and around Medellín, Colombia. Our services include, without limitation:

  • Scheduled courier pickup and drop-off of items at a location specified by the Client

  • Secure storage of items for an agreed period

  • Photo logging and item tagging for identification purposes

  • Return delivery or in-person pickup of stored items at the end of the storage period

We reserve the right to modify, expand, or discontinue any part of our service offering at any time, with reasonable notice to affected Clients where practical.

 

2. Eligibility

You must be at least 18 years old to book or use our services. By using our services, you represent that you have the legal capacity to enter into a binding agreement and that all information you provide to us (contact details, pickup/drop-off address, payment information) is accurate and current.

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3. Booking & Reservations

Bookings can be made through our website, WhatsApp, or other channels we may make available. A booking is confirmed once we send written confirmation (via WhatsApp, email, or our booking platform) and, where applicable, payment or a deposit has been received.

The Client is responsible for providing an accurate pickup address, drop-off address, and preferred time window. We will make reasonable efforts to accommodate requested time windows but cannot guarantee exact arrival times due to traffic, weather, or other factors outside our control.

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4. Pickup and Drop-off Procedure

At pickup, our courier will:

  • Verify the Client's identity or booking confirmation

  • Photograph each item being collected, noting its visible condition

  • Apply a unique identification tag to each item

  • Provide the Client with a digital or physical receipt confirming the items collected

The Client is responsible for ensuring that all items handed over for storage are properly closed, secured, and, where applicable, locked. Stash It is not responsible for items that are damaged due to inadequate packaging provided by the Client.

At drop-off (return), the Client or an authorized representative must present the original booking confirmation, identification tag receipt, or other proof of identity we may reasonably request before items are released.

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5. Prohibited Items

The Client agrees not to store any of the following items with Stash It:

  • Cash, jewelry, precious metals, or other high-value valuables

  • Firearms, ammunition, weapons, or explosives

  • Illegal drugs or controlled substances

  • Perishable food or items that may spoil, decompose, or attract pests

  • Flammable, hazardous, toxic, or otherwise dangerous materials

  • Live animals or plants

  • Any item whose possession or storage would violate Colombian law

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Stash It reserves the right to inspect items where reasonably necessary to verify compliance with this section, and to refuse storage of any item it believes violates this policy. Stash It accepts no liability for loss of, or damage to, any prohibited item stored in violation of these Terms, and the Client agrees to indemnify Stash It for any resulting loss, fine, or liability.

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6. Storage Period, Grace Window & Late Fees

The Client selects a storage period at the time of booking. A grace window of 12 hours applies after the agreed end date before late fees begin to accrue, after which a late fee of $25 will apply per additional day.

If an item remains unclaimed for more than 7 days beyond the agreed storage period and the Client cannot be reached using the contact details provided at booking, Stash It reserves the right to treat the item as abandoned and to dispose of, donate, or sell the item to recover unpaid storage fees, to the extent permitted by applicable law.

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7. Fees and Payment

Storage and courier fees are as published on our website or as quoted at the time of booking. Accepted payment methods may include cash, bank transfer, credit or debit card, cryptocurrency, and installment/buy-now-pay-later options where available. Prices are subject to change, but the rate confirmed at booking will apply to that reservation.

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Full payment is due at the time of booking unless otherwise agreed in writing. Storage will not be released until any outstanding balance is settled.

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8. Cancellations & Refunds

Cancellations made at least 12 hours before the scheduled pickup time are eligible for a full refund or free rescheduling. Cancellations made after this window may be subject to a cancellation fee of 50%. No refunds are provided for storage periods already completed.

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9. Liability & Insurance

Stash It takes reasonable care in the handling, transport, and storage of Client items. However, our liability for any loss, theft, or damage to a stored item is limited to the lesser of (a) the item's documented value at drop-off, or (b) [Insert Liability Cap Amount], except where such limitation is not permitted by applicable law.

Stash It is not liable for loss or damage caused by: pre-existing damage or defects in the item; inadequate packaging; normal wear and tear; events beyond our reasonable control (see Section 12); or the storage of prohibited items in violation of Section 5.

Clients are encouraged to obtain independent travel or personal property insurance for high-value items, and Stash It does not, by default, provide insurance coverage.

 

10. Loss, Damage, or Theft Claims

Any claim for loss, theft, or damage must be reported to Stash It in writing within 7 days of item return (or, in the case of non-return, within 7 days of the scheduled return date). Claims must include the booking reference, a description of the issue, and supporting evidence (such as photos). Stash It will review each claim in good faith and respond within a reasonable time, using pickup and drop-off photo records to help verify the condition of the item.

 

11. Client Responsibilities

  • Providing accurate contact and address information

  • Ensuring items are properly packaged and, where appropriate, locked

  • Not storing any prohibited item listed in Section 5

  • Being reasonably available for pickup, drop-off, and any necessary communication regarding the booking

  • Retaining their booking confirmation and identification tag receipt for use at item return

 

12. Force Majeure

Stash It will not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, extreme weather, civil unrest, strikes, government action, or failures of third-party transportation or communication networks.

 

13. Privacy & Data

Personal information collected during booking (such as name, contact details, and address) is used solely for the purpose of providing our services and will be handled in accordance with our Privacy Policy. We do not sell Client personal data to third parties.

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14. Intellectual Property

All content on the Stash It Medellín website and marketing materials, including logos, text, graphics, and images, is the property of Stash It Medellín or its licensors and may not be reproduced or used without prior written consent.

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15. Suspension & Termination

Stash It reserves the right to suspend or refuse service to any Client who violates these Terms, provides false information, or engages in abusive or fraudulent conduct, without prejudice to any fees already owed.

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16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or for legal or operational reasons. The updated Terms will be posted on our website with a revised "Last updated" date. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

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17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Colombia, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services will first be addressed through good-faith direct negotiation between the parties. If unresolved, disputes will be subject to the jurisdiction of the competent courts of Medellín, Colombia, unless applicable consumer protection law in the Client's home jurisdiction provides otherwise.

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18. Contact Information

Questions about these Terms & Conditions can be directed to:

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These Terms & Conditions ("Terms") govern the use of the luggage and item storage services offered by Stash It Medellín ("Stash It," "we," "us," or "our"), including our website at stashitmed.co, our pickup and drop-off courier service, and any related communications (WhatsApp, email, or in person). By booking a storage reservation, handing over an item for storage, or otherwise using our services, you ("Client," "you," or "your") agree to be bound by these Terms.

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